Artificial intelligence has been reshaping trucking operations for the better part of a decade. But at the first-ever AI Summit — co-hosted by American Trucking Associations' Technology & Maintenance Council and Transport Topics during TMC's Fall Meeting in Pittsburgh — the message was that many fleet managers are only now learning how to actually use it. Sponsored by PCS and open to all Fall Meeting attendees, the summit ran seven sessions bridging technical execution and business strategy, from AI 101 and data-driven safety to shop floor productivity and the freight workforce.

The experts' first warning was about where not to start: chase the clearest return on investment, know your business needs first, and apply narrow AI to the most pressing problems. Sometimes AI isn't the right starting point at all — and fleets should want a provider that acts like a consultant, not a vendor.